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RiverWalk Inn Policies

RiverWalk Inn Policies

Hotel Policy & Booking Conditions


Hotel Policy & Frequently Asked Questions


We know you have many choices when making your getaway decisions, and we thank you for choosing RiverWalk Inn during your stay in Pagosa Springs.


Your stay includes;  Daily Housekeeping, Complimentary Continental Breakfast, FREE WIFI, and FREE Parking.


Your room includes a refrigerator, coffee maker, and microwave upon request.

Below you can find our policies and detailed information.

Check-in time and Check-out time:  

Check-in - 3:00 PM-10:00 PM (Monday, Tuesday, Wednesday, Sunday)

Check-in - 3:00 PM-Midnight (Thursday, Friday, Saturday) 

Check-out - 10 AM. 

Should you be arriving after 10 PM, please let us know so we can send late check-in instructions. We will send this on the day of arrival as our lock box codes change.



Paying with cash - A credit card will be kept on file for security purposes. 

Paying with a credit card (all major credit cards) - A Pre-authorization may be charged 48 hours before check-in. You can pay with cash or a credit card upon check-in.


Cancellations: To avoid a cancellation fee of one night of your stay, all cancellations must be made 48 hours before arrival. If you cancel within 48 hours of arrival, we will charge your card on file for one night's stay, plus taxes. If you do not show up for your reservation on the night of arrival, your reservation will be canceled, and you will be charged a one-night cancellation fee.



Regrettably, while we understand cannabis is legal in Colorado and it is enjoyed recreationally, we do not allow smoking cannabis, cigarettes, or vaping in rooms or anywhere within 15 feet of the building. If in violation, a deep-cleaning fee of $250 will be charged to your card on file. We do offer a relaxing gazebo and sitting area by the river where you may smoke cannabis, cigarette, or vape away from the building.


Lost & Found: We will keep your belongings for up to 30 days and return them to you upon request. We will charge your card on file for shipping and handling.


Pets: We only allow service animals on the property. Under the ADA laws, a service animal is a dog individually trained to do work or perform tasks for an individual with a disability. The job (s) conducted by the dog must be directly related to the person's disability. Per the ADA website (pdf), emotional support, therapy, comfort, or companion animals do not qualify, and each situation will need to be assessed by the on-duty manager. Please call and discuss your case ahead of arrival. 


We look forward to seeing you and hope you have a marvelous and breathtaking adventure in the beautiful mountains and nature near and within Pagosa Springs! 


RiverWalk Inn is privately owned. We reserve the right to refuse service to anyone at any time. Guests of RiverWalk Inn take responsibility and agree to pay for any damages they or their guests may cause with the credit card used for their reservation or other means. Guests will not hold RiverWalk Inn responsible for accidents or injuries to themselves or their guests while on the property. RiverWalk Inn cannot be responsible for valuables left in rooms.

Website Terms and Conditions of Use

1. Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on RiverWalk Inn's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on RiverWalk Inn's web site;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by RiverWalk Inn at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


3. Disclaimer

  1. The materials on RiverWalk Inn's website are provided "as is". RiverWalk Inn makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, RiverWalk Inn does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.


4. Limitations

In no event shall RiverWalk Inn or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on RiverWalk Inn's Internet site, even if RiverWalk Inn or a RiverWalk Inn authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


5. Revisions and Errata

The materials appearing on RiverWalk Inn's website could include technical, typographical, or photographic errors. RiverWalk Inn does not warrant that any of the materials on its website are accurate, complete, or current. RiverWalk Inn may make changes to the materials contained on its website at any time without notice. RiverWalk Inn does not, however, make any commitment to update the materials.


6. Links

RiverWalk Inn has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by RiverWalk Inn of the site. Use of any such linked website is at the user's own risk.


7. Site Terms of Use Modifications

RiverWalk Inn may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


8. Governing Law

Any claim relating to RiverWalk Inn's website shall be governed by the laws of the State of Colorado without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.



Privacy Policy


Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.


We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

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